What is IT?

What is "IT"?IT is Information Technology. It is what the name implies: technology used for storing, using, and sharing information. For a business, this might be two workstations networked together to share printers and files, a complete e-commerce web application, or a medical practice management system with EMR. It's a broad term that basically refers to the technology that allows you to do business.


Why do I need an IT Department?Information systems are made of moving parts, like cars. And like cars, information systems require regular maintenance and service. Large corporations spend millions of dollars a year maintaining their IT systems. They hire a staff of qualified personnel to monitor the systems, and address issues when they arise. They staff executive- and director-level IT positions to ensure that the proper strategic decisions are made. The small/medium sized business usually can't justify the cost of a full time IT department. However, we feel that your business still deserves to enjoy the same proactive approach to IT management as large corporations have, with a cost that is easily manageable.
What can NetWatch do for me?
Simply put, we're your IT department. That means that whenever you have a problem, a concern, an idea, or just a general IT question, you can call us regardless of time of day. We're monitoring your systems 24/7 so we can respond to any outages. We're on call, all the time. We're sticking to the maintenance schedule: Daily, we're busy with things like responding to your employees' questions and help requests, checking the event logs for problems, checking the backups, and making sure the antivirus definitions are updated.Weekly, we're scanning for viruses and applying operating system updates and patches. Monthly, we're performing tasks such as defragmenting the hard drives on your servers and performing security audits. Quarterly,we're reviewing your licensing and evaluating your hardware and software to see where it is in its life cycle. Annually, we're providing you with a complete MIS report outlining performance, outstanding issues, technical expenditures, a proposed IT budget, and recommendations for upgrades.


And all year round, we're spending our time with you and your employees, getting to know your business and your unique needs. You’re informed and knowledgeable, never in the dark. You’re not tied down. You’re doing your business, we’re doing ours. We’re the corporate IT solution for the small business. It’s that simple.