About Us

About Us

NetWatch specializes in the implementation, management, and service of high-availability corporate information technology infrastructure. Serving the needs of small- and medium-sized businesses, medical practices, large enterprises, and home offices, we possess a wide variety of skills in the latest emerging technologies, as well as legacy systems. With years of industry experience, technicians specializing in all areas of Information Technology, and a growing list of satisfied corporate clients, NetWatch is prepared to be any organization’s top-to-bottom technical services provider.

Our philosophy is simple. A business owner or office manager shouldn't have to worry about his/her information technology infrastructure. It should be in the hands of professionals who can address problems quickly and with as little interruption to normal business procedures as possible. This individual or organization should (1) Be able to exhibit knowledge and skill, (2)Possess a level of professional and industry recognition and accreditation, (3)Have an existing clientele who will gladly provide references. These points can eliminate all the guesswork in choosing an IT professional services provider for your organization.

In many cases when IT problems arise, many businesses are left in the dark. They may end up relying on someone in the office who "knows a little about computers" to fix the problem, losing hours of that person's productivity and potentially making the problem worse. Alternatively, they call someone's friend or relative to help out. However, this person has no responsibility or accountability for the work that he/she has done. Many businesses will call a local retail computer or PC repair shop that claims to offer business service. What many of these organizations don’t realize is that corporate IT requires a different - and often more advanced - skill set. Plus, without credentials and references, how much can safely be assumed about this organization's qualifications, experience, or professional ethics?
Consider an accountant, a doctor, a lawyer. These professionals hold degrees and industry certifications and credentials that reflect their competence and experience. More importantly, they also rely on references and referrals from existing clients willing to vouch for their professionalism and quality of service. They are bound to a certain standard set forth by their professional ethics, their associates and peers, their industry certifications and degrees, and especially their clients, who expect and deserve the level of service and competence that comes with hiring a professional. This is the kind of legitimacy we strive to bring to the IT services industry. The end result for the client is peace of mind and, above all, freedom to do business as usual, without being tied down with technical troubles. That's our job.

Please browse our website ( www.netwatch.cc ), and find out why NetWatch is the clear and comprehensive solution for your business information infrastructure.

What is IT?

What is "IT"?IT is Information Technology. It is what the name implies: technology used for storing, using, and sharing information. For a business, this might be two workstations networked together to share printers and files, a complete e-commerce web application, or a medical practice management system with EMR. It's a broad term that basically refers to the technology that allows you to do business.


Why do I need an IT Department?Information systems are made of moving parts, like cars. And like cars, information systems require regular maintenance and service. Large corporations spend millions of dollars a year maintaining their IT systems. They hire a staff of qualified personnel to monitor the systems, and address issues when they arise. They staff executive- and director-level IT positions to ensure that the proper strategic decisions are made. The small/medium sized business usually can't justify the cost of a full time IT department. However, we feel that your business still deserves to enjoy the same proactive approach to IT management as large corporations have, with a cost that is easily manageable.
What can NetWatch do for me?
Simply put, we're your IT department. That means that whenever you have a problem, a concern, an idea, or just a general IT question, you can call us regardless of time of day. We're monitoring your systems 24/7 so we can respond to any outages. We're on call, all the time. We're sticking to the maintenance schedule: Daily, we're busy with things like responding to your employees' questions and help requests, checking the event logs for problems, checking the backups, and making sure the antivirus definitions are updated.Weekly, we're scanning for viruses and applying operating system updates and patches. Monthly, we're performing tasks such as defragmenting the hard drives on your servers and performing security audits. Quarterly,we're reviewing your licensing and evaluating your hardware and software to see where it is in its life cycle. Annually, we're providing you with a complete MIS report outlining performance, outstanding issues, technical expenditures, a proposed IT budget, and recommendations for upgrades.


And all year round, we're spending our time with you and your employees, getting to know your business and your unique needs. You’re informed and knowledgeable, never in the dark. You’re not tied down. You’re doing your business, we’re doing ours. We’re the corporate IT solution for the small business. It’s that simple.